Terms of service
Terms of Service
Welcome to New Zealand First, supported by The Print Company. These Terms of Service apply to all use of this website and all orders placed through it, and supersede any other terms put forward. By placing an order or otherwise using this site you accept these terms.
This website is operated by New Zealand First ("NZ First", "we", "us", "our") with print and fulfilment carried out by The Print Company. The site is governed by New Zealand law.
1. About this site
1.1 This website offers two areas:
(a) The public Supporters store, where members of the public can purchase NZ First merchandise, signage and supporter materials; and
(b) The Candidate Portal, a restricted area accessible only to NZ First candidates and authorised representatives who have been approved by the Party.
1.2 Different terms apply to each area where indicated. Where a term is not specified as applying only to one area, it applies to both.
2. Eligibility
2.1 By placing an order you confirm that you are at least 18 years of age and able to enter into a legally binding contract.
2.2 Access to the Candidate Portal is granted only to individuals approved by NZ First. We reserve the right to suspend or revoke Candidate Portal access at any time without notice.
2.3 Account holders are responsible for keeping their login details secure and for all activity carried out under their account.
3. Payment
3.1 Supporters store: payment is required in full at the time of order, via the payment methods made available at checkout.
3.2 Candidate Portal: orders are processed on an invoice basis. No payment is taken at the time of order. An invoice will be issued at the time the order is confirmed, and is payable within 14 days of the invoice date unless alternative terms have been agreed in writing.
3.3 Candidate Portal orders will be scheduled for print and dispatch only once the invoice has been paid in full and any required artwork approval has been received. Until payment is received, no production or dispatch will occur.
3.4 The person placing a Candidate Portal order is personally responsible for payment unless we have confirmed an alternative arrangement (such as electorate committee or party-funded billing) in writing.
4. Unpaid invoices and overdue accounts
4.1 Where a Candidate Portal invoice remains unpaid 14 days after the invoice date, the order may be cancelled. Any costs already incurred (including artwork, proofing or other preparatory work) will remain payable.
4.2 Where alternative credit terms have been agreed in writing, we reserve the right to charge interest on overdue accounts at the rate of 5% per annum from the date the account became due until payment is received in full. This is in addition to and without prejudice to any other rights we may have against you.
4.3 You will be liable for any legal, debt collection or court costs incurred by us in recovering an overdue amount.
5. Pricing
5.1 All prices are in New Zealand Dollars (NZD).
5.2 GST is included in supporters store prices unless otherwise stated. Candidate Portal prices are exclusive of GST unless otherwise stated.
5.3 We reserve the right to alter pricing at any time without notice. Pricing changes do not apply to orders that have already been accepted and (in the case of Candidate Portal orders) invoiced.
5.4 Delivery charges are additional and applied at the rates current at the date of dispatch.
6. Products
6.1 We reserve the right to alter product details, specifications or availability at any time without notice.
6.2 While every effort is made to describe products accurately, no warranty is given as to accuracy and no responsibility will be accepted for errors or misdescription.
6.3 Product images are indicative. Printed colour may vary slightly from on-screen images depending on the material, lamination and finishing applied.
7. Passing of title and risk
7.1 Risk in the goods passes to you on delivery.
7.2 Title in the goods remains with NZ First and The Print Company until payment has been received in full. For Candidate Portal orders, title passes on payment of the invoice; goods are then released for production and dispatch.
8. Artwork, branding and electoral compliance
8.1 All Candidate Portal artwork uses official NZ First branding and approved templates. Personalisation is limited to candidate name, electorate, photo, contact details and other fields made available in the portal.
8.2 Candidates are responsible for ensuring that all personalised information — including spelling of names, electorate details, contact information and photographs — is accurate at the time of order.
8.3 Where required by the Electoral Act 1993 or any other applicable electoral law, every printed item will include the appropriate promoter/authorisation statement. It is the candidate's responsibility to confirm the promoter statement is correct before approving proofs.
8.4 NZ First reserves the right to refuse, amend or withdraw any order that does not comply with party branding standards, electoral law, or NZ First's internal candidate guidelines.
8.5 The entire copyright in all NZ First branding, templates, designs, artwork, printing plates, files and any other artistic craftsmanship made by or for NZ First and The Print Company remains the property of NZ First and/or The Print Company. Customers may not reproduce, modify, distribute or supply these materials to any third party outside the scope of their authorised use.
8.6 All artwork is printed using CMYK unless otherwise agreed in writing.
9. Proofs and approvals
9.1 Where proofs are supplied, print will not commence until written approval (by email) is received from the customer or their authorised representative.
9.2 Once a proof has been approved, responsibility for accuracy — including spelling, contact details, layout, photographs and authorisation statements — passes to the customer. We will not be held responsible for any errors in approved proofs.
9.3 Proofs should be viewed at 100% to confirm exact print size.
9.4 Proofs are not supplied as standard on all products. Where a proof is required, it must be requested in writing at the time of ordering.
10. Delivery
10.1 Every effort will be made to deliver on time, but any delivery date is a best estimate and no liability is accepted for any loss arising from delay or error in delivery.
10.2 Delivery charges apply at the rates current at the date of dispatch. Full delivery terms are set out in our Shipping Policy.
11. Quantity variation
For printed orders of 100 units or more, we shall be deemed to have fulfilled the order by delivery of a quantity within 5% (plus or minus) of the quantity ordered. The invoice or order total will be adjusted to reflect the actual quantity delivered. This tolerance does not apply to single-unit or low-volume supporter merchandise, which is supplied at the exact quantity ordered.
12. Claims
12.1 Claims arising from damage, delay or partial loss in transit must be made in writing so as to reach us within 5 days of delivery.
12.2 Claims regarding the quality or quantity of the goods must be made in writing within 5 working days of receipt, after which the goods will be deemed to comply with the contract.
12.3 You must examine all goods on delivery. We will not be liable for transit damage unless it is noted on the delivery note at the time of delivery.
12.4 Claims in respect of non-delivery must be made in writing within 4 days of the expected delivery date.
12.5 Any printing subject to a claim must be returned in full before a reprint will be agreed. If the printing is deemed to be of sufficient quality and within tolerance, we reserve the right to return the goods and decline a reprint or refund.
13. Refunds and cancellations
Full details are set out in our Return and Refund Policy. In summary:
13.1 Goods are custom printed to order and are not eligible for change-of-mind returns.
13.2 Candidate Portal orders may be cancelled in writing prior to payment of the invoice without charge. After payment, any costs incurred for work carried out up to the date of written cancellation will be charged.
13.3 Approved refunds are processed within 3–4 working days.
14. Liability
14.1 Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods is limited to the contract value of the goods.
14.2 We accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the claims procedure in clause 12.
14.3 We are not liable for any financial or campaign-related loss, including but not limited to lost campaign opportunity, lost donations, lost votes, missed deadlines, or any indirect or consequential loss arising from any unfulfilled, delayed or defective order.
14.4 Nothing in these terms affects the statutory rights of a consumer under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where they apply.
15. Intellectual property
15.1 All NZ First branding, templates, designs, artwork and printing files remain the property of NZ First and/or The Print Company.
15.2 Customers may not reproduce, modify, distribute or supply these materials to any third party outside the scope of their authorised use (campaign use for candidates, personal use for supporters).
16. Privacy
16.1 Information you provide through this site is collected and used in accordance with our Privacy Policy.
16.2 Candidate Portal personalisation data (name, electorate, photograph, contact details) may be retained for the purpose of producing campaign materials and may be shared with The Print Company as fulfilment partner.
17. Force majeure
We will not be held responsible for failure or delay in carrying out our obligations arising from any cause outside our reasonable control, including but not limited to natural disaster, industrial action, supply chain disruption, election-period production pressure, or government restrictions. In such circumstances we shall be entitled, by notice, to terminate the contract in whole or in part without liability.
18. Governing law
The contract between NZ First and the customer shall be governed by and construed in accordance with the laws of New Zealand. The parties submit to the exclusive jurisdiction of the New Zealand courts.
19. Complaints
Complaints should be raised in writing as soon as possible, and in any case within the claim windows set out in clause 12 and our Return and Refund Policy.
20. Contact
For any questions about these Terms of Service, please contact us via the Contact page on this website.